Shipping & Taxes

Kindly note that the shipping guide below is for reference only. The below shipping time are calculated by using business days and delays maybe caused by force majeure, natural disasters, inclement weather, public holidays, and factors out of our control.

 

Shipping Method:

Expedited Shipping:DHL/FEDEX/USPS etc. Transport time about 7-10 business days

Standard Shipping: airmail/priority mail ect. with a transport time of 15-25 business days

 

Processing time:

The shipping time mentioned in the guide does not include the processing time of the order. Upon receipt of your order, we will spend about 3 business days conducting quality control checks and tests to ensure that the quality of the products is guaranteed prior to shipment.

 

Shipping Cost:

The shipping cost depends on the weight of the product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when checkout.

 

Package Tracking:

DHL:https://mydhl.express.dhl/us/en/tracking.html

FedEx:https://www.fedex.com/en-us/tracking.html

USPS:https://tools.usps.com/go/TrackConfirmAction_input

Other logistics:https://www.17track.net/en

 

Taxation Information:

Aokzoe is not responsible for the collection or refund of any extra fees for customs or payment processes, thus, Aokzoe cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customers’ sole responsibility to pay this fee, if any. By ordering on Aokzoe, you agree to be solo responsible for all import taxes and duties that may be charged when your parcel passes through your local Customs. We advise you to find out about the local regulations prior to ordering from us. Aokzoe cannot give you advice or information about tax rates and customs charges in your country.Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.You are also liable for any import duties or taxes incurred during the return process.

 

If you have any further questions, please get in touch with our customer service at Email：support@aokzoestore.com